Privacy Policy

1. Information we collect

We may collect information you provide directly to us, information collected automatically through the website, and information received through the tools we use to operate the business.

Information you provide directly

• Name, phone number, email address, and service address.
• Details about the type of cleaning requested, property size, rooms, bathrooms, timing, access notes, and special instructions.
• Booking preferences, quote details, appointment history, and communication preferences.
• Payment-related information processed through approved payment providers.
• Any information you send to us by form, phone, SMS, or email.

Information collected automatically

• Device type, browser type, IP address, pages viewed, referring source, and general site interaction data.
• Cookie and analytics information used to understand website performance, marketing effectiveness, and user behavior.

2. How we use your information

We use personal information to operate the business, respond to requests, schedule services, communicate with clients, improve the website, process payments, and support marketing efforts.

• To respond to quote requests and service inquiries.
• To schedule, confirm, reschedule, or manage appointments.
• To communicate by phone, SMS, and email about your request, service, reminders, follow-up, support, and account matters.
• To process payments before service begins.
• To understand traffic, measure campaigns, improve website performance, and improve conversions.
• To send promotional messages, offers, updates, and marketing communications where permitted by law.
• To maintain records, prevent misuse, enforce policies, and protect our business and users.

3. SMS, email, and marketing communications

By submitting your information through our forms, communicating with us, or booking with us, you consent to receive operational communications related to your request or service, including confirmations, reminders, scheduling updates, service follow-up, and support messages.

Where permitted, we may also send marketing and promotional communications by SMS and email. You may opt out of promotional emails by using the unsubscribe method included in the message, and you may opt out of SMS marketing by replying with a standard opt-out request such as STOP where applicable. Operational communications related to active services or pending requests may still be sent when necessary.

4. Cookies, analytics, and advertising tools

We may use cookies and similar technologies to operate the website, measure traffic, improve performance, and understand how visitors use the site. We may also use analytics and advertising tools, including services such as Google Analytics, Google Ads tools, Meta-related tools, booking tools, and CRM integrations, to measure results, improve campaigns, and better understand which pages and offers are performing.

5. Third-party tools and service providers

We may share information with trusted service providers who help us operate the business. These may include website providers, CRM tools, booking tools, communication tools, analytics providers, advertising platforms, payment processors, and administrative support systems. We share information only as reasonably necessary to operate the business, provide service, process payments, communicate with you, improve performance, and support lawful business operations.

6. Payments

Payments are accepted by card or bank transfer. We do not accept cash. Payment information is processed through approved payment providers and is not stored in full on this page. We may maintain transaction records, invoice details, payment status, and related account information for operational, accounting, and legal purposes.

7. Data retention

We retain information for as long as reasonably necessary to provide services, manage bookings, maintain records, resolve disputes, comply with legal obligations, support marketing and analytics needs, and protect our business interests. Retention periods may vary depending on the nature of the data and the purpose for which it was collected.

8. Data security

We use reasonable administrative, technical, and organizational measures to protect personal information. No system can guarantee absolute security, but we take commercially reasonable steps to reduce risk and protect the information we maintain.

9. Your choices and rights

You may contact us to request that we update or correct your contact information, review communication preferences, or address questions about how your information is used. You may also opt out of promotional communications as described above. Depending on applicable law, you may have additional privacy rights.

10. Children’s privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website for independent use.

11. External links

Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices, content, or policies of external websites or services not controlled by B&B Cleaning.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date. Continued use of the website or our services after an update means the updated policy will apply going forward.

13. Contact us

If you have questions about this Privacy Policy, your information, or our communications, you can contact us at [email protected], call us at (352) 752-6222, send a text to (352) 752-6222, visit the Get a Quote page, or return to the home page.